Returns

If you are not completely satisfied with your print or it doesn’t suit your living space, we are more than happy to offer you store credit, an exchange or a refund, this is on the proviso that the print is returned to us within 30 days of your purchase and is in its original condition.

If you wish to return a print please email us at support@smashcrab.co.nz with your order number and we will in turn provide you with instructions on how to return your item.

Important note that Smash Crab are not liable for items that go missing in transit or are damaged in the returning process.  To ensure the print arrives safely back with us we recommend that you use a courier/postal service that offers tracking. We also recommend using the original packaging to ensure that the print arrives back to us in its original condition.

If you are returning your print due to the above reasoning, the return shipping will be at your own cost.

If your print arrives and in the unlikely situation where it is damaged, or not what you had originally ordered, contact us and provide us with your order number. We will, at our cost organise to replace the damaged print. If we are unable to replace the damaged print we will issue a full refund of the purchase price. Replacement prints, exchanges or refunds occur within 7 days of Smash Crab Ltd receiving the returned print.