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Return Policy

We want you to be excited and happy with your purchase, that's why

we have a 100% Satisfaction Guarantee

So you have the best possible shopping experience with us.

Return your art print within 30 days for a refund, exchange or in-store credit

Shop with confidence, knowing we offer a 100% Satisfaction Guarantee

We are a New Zealand company, making returns fast and easy

Important Bits

100% Guarantee

To our wonderful customers thank you for shopping with us. We try our very best to ensure all of our customers are 100% satisfied with their purchases.

But we realise that sometimes people change their minds or a print doesn’t completely suit your space. So if this happens we are more than happy to offer you a refund, in-store credit or exchange your art print for a different one.

We want our customers to be happy with their choices and our goal is to make it easy if you do change your mind. If this happens or in the unlikely event your art print is damaged during the transit to you, please return it to us within 30 days of your purchase date in its original condition please.

 

Thank You for Shopping with Us

Returning your Artwork

To ensure your print arrives safely back with us, we recommend that you use a courier service that offers tracking. We also recommend that you use the original packaging to ensure that the print arrives back to us in its original condition.

Unfortunately if the art print is returned to us damaged or gets lost in transit we will be unable to provide a refund. If you are returning your print due to you changing your mind or it not suiting your space, returning your item to us will be at your cost. If in the unfortunate event that your art print is damaged during transit we will provide you with the following options; replacement, in-store credit or refund and we will pay for the return shipping costs, feel safe knowing we've got you covered.

Package Carefully & Use Track and Trace

Steps for Returns

  1. Get in touch with us by email, phone or messenger
  2. Have your order number handy
  3. If your art print has been damaged in transit please provide a photo to us, this will help us with our insurance claim
  4. We will provide you with the shipping address to return the art print
  5. Please use the original packaging to re-pack the item  
  6. If you are returning the art print we recommend you contact a courier service that offers tracking when you are returning you art print to us
  7. Upon receipt of the art print in its original condition a refund will be issued, less the original shipping cost

An Easy Stress-Free Return Process

Questions

Do you offer free return shipping on art prints?

If you are wanting a full refund for your art print, you will need to cover the shipping cost of returning your print to us.

If however you would like to exchange your print for another print of equal or greater value or if you would like store credit, we will pay for the cost of returning your print order to us.

How do I return an item?

Please email us at support@smashcrab.co.nz and provide us with your order number and let us know you would like to return your print.

We will provide you our return address and instructions on how return to your print to us. We recommend you use the original packaging to ensure your print arrives safely back to us to reduce the risk of any damage occurring to the print during transit. We also recommend that you use a courier service that provides tracking, as Smash Crab is not liable for prints that go missing or are damaged in the process of being returned.

What if the art print I purchased doesn’t suit my space?

If the artwork that you have chosen doesn’t suit your space, that is fine.

We know this happens from time to time. Provided you return the print back to us in its original condition within 30 days of the purchase date, we are happy to offer you a store credit, exchange or a refund.

 

Can I return a clearance print?

Our clearance prints are non refundable, however we will accept clearance items back for an exchange of equal or greater value or an online store credit.

 

My print has arrived damaged. What should I do now?

It's very rare for this happen, but we know that nothing is perfect, so if the unfortunate has happened and your order has been damaged whilst in transit we will of course replace this item with no additional cost to you.

If replacement is not possible, we will provide you a full refund of the purchase price.

Will I be refunded the full value of my order?

We will refund the purchase price of prints returned to us in their original condition, excluding the original shipping costs.

Once we receive the returned print we will process the refund that day, this process can take up to 8 business days to show in your bank account.

We’d love to hear from you

Please remember we are here to help, so if you get stuck or need to speak to us, we have friendly staff ready to help you

Value is required
Thank you!

Contact Us

Phone:  0800 278 774

Email:  support@smashcrab.co.nz

Messenger: Smash Crab NZ Facebook

Hours

10:00 a.m. - 3:00 p.m. 

Monday - Friday

Chat with us 5 days a week