Christmas Ordering - We recommend ordering your framed artwork prior to the 6th December and ordering your unframed artwork prior to the 17th December for a hassle free delivery before Christmas

Shipping

All our orders have free tracking with New Zealand Post, where you can track your order day and night here https://www.nzpost.co.nz/tools/tracking  

When filling in your delivery address please ensure this is a physical address, as New Zealand Post cannot deliver to PO Box addresses.

All our orders will be delivered by New Zealand Post, you can even make the delivery address your work address so you are able to receive your order when it is due to be delivered.

Once you receive your dispatch confirmation email or text message from us you will be provided your tracking number.

Framed Art Prints

All framed art prints are made to order and this takes on average between 7 - 10 business days to complete.

Once your art prints are framed, they will typically be shipped within 24hrs.

Unframed Art Prints 

All unframed art prints are shipped within 24hrs after your order has been placed.

If your order is placed after midday Friday, your order will be shipped on the following Monday.

General

All orders receive free tracking and we will update you via email or text message during each stage of the shipping process.

✚ Free shipping for all orders over $150 in value

✚ Flat rate shipping of $8 for all orders under $150 in value 

Shipping delivery times are between 2 - 4 days and if you live rurally you will need to add an additional 1 - 2 days. 

If we identify a delay for any reason, we will contact you and explain the delay and when to expect your order.

Have a question?  Please reach out to us either by email support@smashcrab.co.nz or call us on 0800 278 774, we are here to help.