Ordering

I've forgotten my password. Where do I go to reset my password?
If you have forgotten your password please go to the account icon, the top right hand corner of the home page and click on the ‘Forgotten your Password?’ link and follow the instructions given.


Do I have to create an account to place my order?
The easy answer is no. Although if you did want to create an account with Smash Crab you will be able to take advantage of the following benefits;

  • You will be able to create a Wishlist and save prints you love so you can keep track of the ones that may like to purchase in the future;
  • You will be able to manage and view your order history, account details and see your order status;
  • You will be able to request an exchange or return from your account and
  • You will also be able to save your address details so when you visit again your account will recognise you and your delivery address, less hassle and an easier checking out experience.

How do I find artwork?
If you know what you are after but cannot locate it, you can try either of the following ways to find that perfect art piece;
  • Using the Search tool button (top left on the Smash Crab website)
  • You are able to browse our menus - All, Art Collections, Best Sellers, Art Genre, Artists and Clearance
  • If you need a little inspiration when deciding on the right art for you, pop over to our Instagram account follow the Instagram icon bottom right hand corner of the home page

Do you having a framing service?
The short answer is No. Currently all our prints can only be purchase unframed. However watch this space we want to offer framing in the not to distant future.

How do I place an order?
If you have found the perfect art print you can click the artwork to view the details of that print, if you are happy with the details you can then select
  1. Which size print you want for your wall
  2. ‘Add to Cart’ button
  • When you click on the Cart button (top right of the screen) you will be taken to the contents of your cart
  • You can change quantities or remove prints you have added to your cart
  • You can see the costs for each item you have added to your cart and a total cost
  • When you are happy with your selections in your cart you can proceed to the secure check out to finalise your order
  1. Use the ‘Buy it Now’ button to immediately be taken to the checkout
Do you have a physical store?
We are an online store only.   Being a purely online retailer we can offer you more benefits and savings, we have lower overheads and can provide our customers with more nimble customer service and provide a wider selection of overseas art collections by our favourite artists.

Do you sell gift cards?
Yes we do.  Contact us at support@smashcrab.co.nz to request a Gift Card for that someone special.

Can I laybuy a print?
Currently no, but we will be adding this to make it easier to get your art prints today.

I have placed my order, what happens next?
  • Great! We will send an email to you confirming we have received your order
  • When your order has been dispatched we will send you a second email confirming this, along with a tracking number
  • If you need to track your order you will be able to do this once your order has been dispatched
  • Then one of our couriers will deliver your print to your door